PRICES AND DELIVERY FEES

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The shipping system used by the website will be the Post Office and the shipping cost is informed by entering the zip code of the address, after inserting the items and respective quantities in the shopping cart, and whose value will be calculated and charged according to the location, shipping method and volume/weight.

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DEADLINE

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Delivery time varies depending on the city, state and type of shipping chosen at the time of purchase. This period starts counting from the authorization made by the credit card administrator or confirmation of payment by the financial institution. Release by the card administrator can take up to 24 hours. Purchases made and approved by midnight will be dispatched on the next business day. Orders placed on Saturdays, Sundays or holidays will be dispatched on the first business day following authorization from the credit card administrator or financial institution.

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IMPORTANT: It is extremely important that the customer provides a valid and frequently used email and a valid cell phone, as all communication with the customer regarding product delivery will be done through these channels.

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The customer will receive an informative email with the Post Office tracking code to track delivery on the same day it was posted.

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Delivery will be made according to the deadline determined by the post office for the region's zip code. At the time of purchase, the customer can choose which delivery method they wish (PAC, SEDEX, SEDEX 10, etc.).

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Check our table (counting from card or bank approval), for postage from the Post Office with SEDEX option:

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- São Paulo – capital and metropolitan region: 1 to 7 business days;

- Interior of the state of São Paulo: 1 to 7 business days;

- Amazonas, Maranhão, Roraima: up to 15 working days;

- Other states in Brazil: 1 to 10 business days;

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Deliveries are made from Monday to Friday, from 9am to 6pm.

 

Orders sent via the Post Office are entitled to 3 (three) official delivery attempts (registered by the Post Office system) at the address indicated by the buyer, the dynamics of which will be linked to the operational conditions of the region.

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The delivery time is linked to working days (including Saturday mornings for some busy locations), with the exception of particular periods such as the end of the year, periods of interruption or resumption of activities after the same, or reasons of force majeure (such as adverse weather conditions or limiting political-social situations).

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If there is no one available at the location to receive the order during the three official delivery attempts, the recipient will receive, during the last unsuccessful one, a notice with the deadline and address for personal collection of the object (in this case, the Post Office unit responsible for delivery).

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Delivery may be made to third parties who are on site, such as relatives and doormen, as long as they accept the product and sign the receipt with their full name and document number.

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Completing the registration and delivery address is the customer's sole responsibility. It is up to the website, in order to offer an exemplary service, to correct/adjust data/spellings in accordance with official Correios records (street, neighborhood, city, zip code) so that there is no type of conflict of information that could harm or delay the shipping conditions of the order.

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OUR COMPANY undertakes to post at the Post Office with which it has a service contract and is ready to monitor the shipping process until delivery is completed through the information system provided by the Post Office. In the event of a delay in delivery (expiry of the official deadline), OUR COMPANY will be responsible for opening complaints in the Post Office system demanding the completion of the shipment and monitoring its progress, where the customer will always be informed about new deadlines and conditions.