This website's commitment is your complete satisfaction with purchases made in our online store and, aiming for a partnership of respect and trust, we created the Exchange and Return Policy, based on the Consumer Protection Code.

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WITHDRAWAL POLICY:

According to article 49 of the Consumer Protection Code, in purchases made outside the commercial establishment, the consumer has up to 7 (seven) calendar days to regret the purchase and communicate the withdrawal to theCustomer Service at cell.(11) 98612-2222/ (11) 91440-2121, where the customer can:

  
a) Post the item to be returned directly to the post office, using a postage code provided by us or; 
b) Request collection of the item at the address where it was delivered.

 

Requests to cancel the purchase will be accepted, provided that:

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a) Are carried out by contacting Customer Service within the stated period of 7 (seven) calendar days after receipt of the product; 

b) The merchandise is returned to this company in its original packaging (internal/external when applicable), without having been used and with the manual/accessories that accompany it, always with the first copy of the sales invoice.

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c) The shipping cost of returning it due to defect or damage will be the responsibility of the customer.

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The CUSTOMER may post the item to be returned directly to the post office, using a postage code provided by OUR COMPANY or may request collection of the item at the address where it was delivered.

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The customer has up to 7 (seven) days to contact OUR COMPANY after receiving the product and in the case of canceling the purchase due to regret, the amount paid by the CUSTOMER will be fully refunded as described in the item “Refund of Amounts” below.

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IMPORTANT: If the above requirements are not met, OUR COMPANY will not be obliged to accept the cancellation of the purchase. In this case, the product collected by the carrier or sent by post will be returned to the delivery address, accompanied by a report on the problem found, without any refund, and the entire return process will be cancelled.

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The right to repentance leads to the cancellation of the purchase and, just as the consumer receives a refund of the amounts paid, the supplier must receive the product intact, in a condition to be sold again, with no evidence of use or damage to the product or its components being admitted. components or their packaging.

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DEFECTIVE PRODUCT

The customer has up to 30 (thirty) calendar days to exchange the product in the event of a breakdown or defect. If the exchange period expires on a non-business day, it will be automatically extended to the first business day following. The date of posting the product for exchange to OUR COMPANY, which appears on the Post Office receipt, will serve as proof to determine the return before the deadline expires.  

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The shipping cost for returns due to defect or damage will be the responsibility of OUR COMPANY.

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OTHER REASONS FOR EXCHANGE OR RETURN

Refuse to receive the merchandise and immediately notify our Customer Service Center in the following cases: if any irregularity occurs during delivery or if the product is not physically intact and/or the packaging is damaged. If the product was received, follow the procedures indicated above for withdrawal, paying attention to the period of 7 (seven) days from the date of receipt.

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REFUND OF VALUES

Reimbursement of amounts may occur in the following ways:

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a) The amount paid for the product will be refunded in full, in the same way it was paid, observing the other conditions applicable to the case described in this policy, or; 

b) The CUSTOMER may choose to receive a refund in the form of a voucher, valid for 1 (one) year and can be used for new purchases on the website www.solimarleao.com/loja.

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In the case of payment by Credit Card: The refund may occur in up to 2 (two) subsequent invoices. The processing time is the responsibility of the card administrator used, and OUR COMPANY therefore does not have any influence/relationship with the operator used.

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In the case of payment by bank slip or online debit, the refund of amounts will be made by bank transfer to the current account held by the CLIENT, within the shortest possible time, and must be made within 10 (ten) business days. If the CONSUMER is not the holder of the current account sent for the refund, OUR COMPANY Customer Service and the CUSTOMER will agree on how the refund will be made. Credit will not be granted to third parties due to the high risk of fraud.